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ICT Strategy

With increasing quest for better ICT solutions, Gen IT Solutions understands the challenge facing many organisations in their investment efforts in new technology. We have ability to align existing ICT systems with modern business strategies and ICT architecture that radically transforms into a complete integrated business and information system environments.

Our capabilities are focused in the following areas

• ICT Assessment
• ICT Strategic Planning
• Architecture Planning & Implementation
• Hardware/Software Evaluation and Selection
• Systems Analysis, Design and Integration
• e-Business
• Business Strategy
• Business Intelligence Reporting
• Best Practices: ITIL and Cobit

Strategic Advisory Capabilities

Through its ICT Consulting arm, Gen IT Solutions is able to provide ad hoc strategic advisory services to various clients in Government and private sector. These services cut across enterprise strategic analysis, choice and implementation.

Some of the key advisory focus areas:

• Developing Strategic ICT Plans including Master Systems Plans (MSP), Project Plans.
• Developing project performance measurement
• Developing co/outsourcing models
• Executive Account Management models
• Developing Change management models
• Management of Transformation in ICT environment
• Diversity management in ICT environment
• Developing Public Private Partnership (PPP) models within ICT environment
Systems Integration

Successful implementation of new technology requires complete understanding of integration methodologies to maximise application of existing systems. Gen IT Solutions assists its clients in mapping system integration strategies to ensure smooth transition to new ICT environments. Key focused areas:

• Package Implementation - new or upgrades
• Custom Application Development and Implementation
• Database Administration
• Outsourcing of ICT and Communication Systems
• Legacy System support
• Software Development and Testing
• Capability Maturity Model Application

ICT Professional Services (Permanent & Contracting Personnel)

Gen IT Solutions has recently registered with SARS as a Labour Broker that provides clients with quality ICT Specialists for Contracting or Permanent Positions at market related prices. Through our network of consultants and skill portal membership, we intend to place quality permanent and contracting personnel in Government, Public and Private sector organisations.

Strategic Partnership Contract

Most recent success is Gen IT Solutions’s being awarded Desktop support Contract at the National Department Public Works in August 2007. The contract is under SITA Tender 348 which we are represented through our strategic partnership with KMM Quality Solutions. Tender 348 is a transversal contract for the provision of IT professional services to SITA and Government Departments based on National Treasury Rates.

Project/Outsourcing Capability

We have expertise to undertake individual and outsourcing projects at very competitive prices. Our goal is for clients to have maximum benefits from the outsourcing agreement with complete guarantee for an efficient solution and good management of their information system environment.

Service Level Agreement Areas:

• Comprehensive Desktop and Server Support Services
• Routine Maintenance, Repairs and Upgrades
• Network Management
• Database Administration
• Disaster Recovery Systems
• Storage Systems and Back-ups
• Web Development and Internet Support
• Outsourcing Contracts
• Call Centre Management and Computer Operations
• Training: End-user, Customer Service Management and Support

Complimentary Services ICT Training

Gen IT Solutions provides on-site ICT training in the following areas:

• End User Computing (PC Applications)
• System Application training
• Operating Systems: Windows/Unix
• Database Management
• Programming Languages
• Project Management
• Tools and Security Systems
• IT Best practices

Printer Repairs

Gen IT Solutions provides Printing Services in the following areas:

• Re-Manufactured Printer Sales.
• Printer Parts Sales ( OEM / Compatible / SH ).
• Refurbished Print-Heads.
• Refurbished Fuser Units.
• Printer Repairs.
• Refurbished Maintenance Kits.
• Authorized OEM Printer Warranty Repairs.
• Direct Importer of OEM Printer Parts.
• Strategic partnership with companies providing variety of COMPATIBLE Printer Parts.
• Competitive Pricing.
• Delivery of printers is provided
• Refurbished and Second-Hand Parts

Other Printer Repairs

• Repairs to all makes and models.
• Specialist repairs on Tally Genicom Line Printers, HP and Konica Minolta Lasers.
• 4 Month Warranty.
• Highly skilled and CERTIFIED technicians.
• On-Site Maintenance Contract options

On-Site and Workshop repairs is provided